Make the Call

Guest Blogger Karen Thalacker advocates that sometimes a good, old-fashioned phone call makes the most sense.


In the past, attorneys communicated regularly via telephone but that all changed with email. After all, an email can be sent at any time of the day or night and the communication is easy to pass along to your clients. But don’t think that telephone calls are reserved only for emergencies. Here are 3 instances when a quick telephone call to the opposing attorney will make a lasting impression.

  1. When the case begins, especially if you’ve never met the attorney before. Give that person a call, introduce yourself, and open that line of communication right away.
  2. When you’re sending an email but want to add some additional context or information that for whatever reason you didn’t want to include in the email. I tend to do this particularly with attorneys I have worked with before. It prevents the attorney from having an instant negative reaction to the email.
  3. When the case is over. Regardless of the outcome of the case, sometimes it’s nice to reach out and say, “Nice working with you.”

Remember, if you’re the kind of attorney that other attorneys want to work with, you will also be the kind of attorney who they will refer clients and friends to when they are unable to handle a case.

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Karen is a graduate of Wartburg College in Waverly, IA, and Drake University Law School in Des Moines, IA. She began her legal career as a prosecutor before entering private practice. For over 20 years, her practice has focused on family law and general practice. Karen is trained in Collaborative Law and also acts as a parenting coordinator for high conflict parents. Since 2009, Karen has served as a judicial magistrate in Iowa. She is also the Chief Compliance Officer and pre-law advisor at Wartburg College. Karen is the author of “The New Lawyer’s Handbook: 101 Things They Don’t Teach You in Law School” and also two knitting books for children. Her commentaries and guest opinions have appeared in the Huffington Post and the Des Moines Register. She and her husband Pete have 4 children.